Terms of Service
Review our terms of service before requesting service from us
Terms
Mike's Sharpening Service may also be known as and referred to by the abbreviation MSS.
We, us, our, etc…, represent any member (i.e, owner), manager, and/or employee of MSS.
Servicer represents the person that fulfills services and is involved in the fulfillment of sales (i.e., managing outgoing/incoming orders).
Service can mean any repair, sharpening, sharpness testing, or other service offered by MSS.
You, they, their, they're, etc…, represent a client/customer that has received, is receiving, or will receive service from MSS.
TOS - Terms of Service
NOH - Normal Operating Hours: main opening hours of business
AHS - After Hour Service; This term is used to describe services offered outside of NOH
ID/Eligible ID/Service ID (“EID”) - Identification/Eligible Identification/Service Identification; Identifying information such as a name along with a valid phone number or email address, client ID or membership ID cards or numbers, or invoice or receipt numbers, that can be used to request service or pick up an order.
Name - First, last, family friendly nickname, or any combination of the three. A name does not need to be a legal name.
PID - Personal identification or personal information; Name, valid phone number, and/or email address, residential or business address
Client ID - A type of identifier that gives a customer or client eligibility to request or pick up an order. A client ID is not associated with PID. A client ID card can be shown or a client ID number can be given to request service or pick up an order. An ID can be shared with multiple people. Additional and replacement cards will be available for purchase.
Membership ID - A type of identifier that identifies a customer or client as eligible to receive offered discounts and to request or pick up an order. A membership ID may or may not be associated with PID. A membership ID card can be shown or a membership ID number can be given to request service or pick up an order. Additional and replacement cards will be available for purchase.
Anonymous - no affiliation with PID
High Priority - All efforts are focused on processing these orders marked with this priority first. Appointments default to this priority
Normal Priority - Orders marked with this priority are processed next in the chain of priority. Most walk-ins default to this priority status.
Low Priority - Orders marked with this priority are processed last in the chain of priority. These orders may or may not be fulfilled on the same day they were dropped off.
Loaner(s) / Loan(s) - an item or items that may be loaned to the customer until their equipment has been serviced
Conditions
Chapter.Section.Subsection
Important Information
Memberships, client IDs, and loaner equipment are going to be implemented soon. In the meantime, we will use PID or invoice and receipt numbers for order fulfillment. You will not need an invoice or receipt number to request service. You will receive an invoice and or receipt number after the order is placed.
1 / Changes to Terms of Service & Time of Effect
1.0.0 Any term or condition of the TOS is subject to change at any time. Notice of change will be posted on the Updates’ page. Effects of and amendments to the TOS cannot go into effect less than a full business day after publication. One full business day must pass until new or amended Terms of Service come into effect. Orders that are active but not fulfilled and orders that have been booked in advance are not subject to the amended TOS. The terms of the invoice and receipt take precedence over any term and condition unless otherwise stated. Unstated terms on an invoice default to the terms and conditions of the TOS.
2 / ID or Eligible ID Required for Service
2.0.0 In order to ensure that all clients receive the correct order, to help aid us in tracking fulfilled orders, and to verify membership status, Eligible ID will be required upon requesting and receiving orders. Accordingly, EID is proof used to validate service or purchase. A client ID, member ID, or PID must be given to receive service. A client ID, member ID, PID, invoice or receipt number must be given to pick up an order.
2.0.1 Non-members must present either their PID, invoice or receipt numbers, or client ID to request or receive an order. Members must present the same information required of a non-member if they do not have their membership ID card or don’t know their number. Members must provide a membership ID card or number to receive the benefits.
2.0.2 Client ID cards can be purchased for a relatively small fee. Client ID cards can be purchased by paying in full, the purchasing fee listed in our price guide. No PID is required to purchase a client ID. Memberships can be purchased by providing a name along with a valid phone number or email address, or by using a client ID number and paying in full, the purchasing fee listed in our price list.
3 / Client & Customer Anonymity
3.0.0 Orders can be requested and received anonymously (i.e., not connecting direct personal identifying information) by providing invoice or receipt numbers, or client ID or membership ID numbers. Personal information is not required to purchase client ID cards or Memberships. For mobile orders use the address of a public place (e.g., a grocery parking lot) in order to keep your address anonymous.
4 / Memberships
4.0.0 Members gain access to additional discounts on various services. Members are guaranteed protection against any price changes of listed services, discounts, or benefits. If you purchase a membership, all of the benefits that are currently offered, will remain the same and cannot change.
4.0.1 Memberships are not subscription based. When you purchase a membership you are a member for life. Memberships can be shared without limit. Whether you have a company with many employees, a large family, etc., the same membership can be shared. Additional ID cards are required for each person and can be purchased at the time of or after establishing a membership. Three ID cards come included with a purchase of a membership allowing one person to have backup cards or allowing three people to share a membership.
5 / Customer & Client Standing
5.0.0 Your standing can determine your eligibility for certain services. Frequent appointment cancellations, missed appointments, intentionally displayed lack of respectfulness towards employees, clients, and customers, payment timeliness, treatment of loan equipment, etc.. may negatively impact your standing. After hour service or the ability to request loaner equipment will be denied.
6 / Pricing & Hours
6.0.0 Prices and hours are subject to change without notice. Prices for approved bookings will not change. Services that are booked will not change unless there is an equipment or servicer emergency.
6.1.0 Sale fliers or posts take priority with pricing. If a service price is not listed on a flier or sales post, the prices indicated on the price list will be used.
6.2.0 Fees are not refundable unless a service is not fulfilled due to equipment malfunction.
6.3.0 In regards to tipping, a servicer cannot request, either directly or indirectly, a client or customer to tip (e.g., using or pointing to the tip of a knife to allude to a cash tip or using any kind of physical or verbal gesture). However, if a servicer is asked about tipping, they may respond. A servicer may receive cash or electronic tips, or other gifts whether material or virtual. The servicer receives the full value of the tip or gift.
6.3.1 A servicer has a right to decline tips. In the case of a declined tip, and the client or customer is adamant in giving a tip or gift, MSS will receive the tip or gift on behalf of the servicer. Discretion of use of the tip or gift is left up to MSS under this circumstance.
7 / After Hour Service
7.0.0 After Hour Service is an elective service provided by MSS. We are not required to accept requested orders. A client’s standing will determine whether they are eligible to receive this service.
7.1.0 A fee will be applied to the total. The fee varies based on the time of the appointment and the workload requested. This fee is non refundable or cannot be waived unless a servicer cannot fulfill the order due to malfunctioning equipment or a health emergency. A servicer will notify you when possible, to let you know if your order is able to be fulfilled or if there will be a time delay. If in the event you are unable to pick up items before NOH, the fee must be paid during NOH. We advise you to not schedule a service within 30 minutes of opening unless it is an urgent matter.
8 / Appointments and No Call No Show Penalty
8.0.0 Services can be scheduled up to 14 days in advance for service during NOH or 3 days in advance for AHS. If a service needs to take place outside of AHS hours, an additional fee may be charged, which will be no more than double the maximum AHS fee. Fees are added to the total service amount. E.g., Booking for 5AM may result in the total fee of $25 for AHS service conducted outside of AHS hours. The breakdown would be $15 (the maximum AHS fee in this example) plus an additional $10 (which is less than double the AHS fee of this example). Eligible ID is required to finalize booking.
8.1.0 After three missed and failed to notify appointments for NOH or two missed and failed to notify appointments for AHS, you or the person you're booking for will be blacklisted. Any future bookings for you or the person will be canceled or rejected and will be limited only to walk-in service.
9 / Order Prioritization
9.0.0 In order to assure a fair queue, orders are not determined by relational, social, political, economical, religious, ethnic, or other influential statuses. All orders receive the same quality of service regardless of the priority or the client’s standing.
9.1.0 Orders have varying priority statuses: high priority, normal priority, and low priority. Appointments are assigned highest priority. Walk-ins can be assigned high, normal, or low priority depending on the type, quantity, and/or urgency of the service needed. E.g., If your order is to be serviced on a date other than the day of drop-off, your order status will change to low priority, allowing other orders to be fulfilled first.
9.1.1 Walk-ins will not take priority over appointments. If a Normal or Low Priority order was placed during NOH but cannot be fulfilled during such time you will not be charged an AHS fee. Equipment maintenance, malfunctions, or servicer emergencies may cause fulfillment delays. If possible and necessary, a servicer will reach out to notify you about a change in service.
9.1.2 Priorities:
High Priority: appointment based and same-day time sensitive services
Normal Priority: same-day first come first served; orders will be fulfilled in the order taken
Low Priority: same-day service is optional
10 / Repairs and Resurfacing
10.0.0 Sharpening is included with every repair or reconditioning. We are not responsible for any patina and or rusting after resurfacing a blade.
11 / Clean Equipment Before Use
11.0.0 Metal shavings and various debris from machinery can collect on any surface of the item. Please clean every item according to the safety standards required for use in that environment.