Terms of Service (Quick Reference)

​1 / Changes to the Terms of Service will go into effect no earlier than 1 business day after being posted on the Updates page. Invoice and receipt terms take precedence unless otherwise stated. Unstated terms of an invoice or receipt default to the terms and conditions of the TOS.

2 / Eligible ID (“EID”) is required for service. EID can be a name along with a phone number or email address, invoice or receipt number, client ID card or number, or a membership card or number. Upon requesting service you will receive an invoice or receipt number or you can present a client ID or membership ID so that your order may be fulfilled. Present the same EID for pickup of fulfilled services.

3 / Client ID, Membership ID, or Invoice or Receipt numbers are forms of valid EID that are used to receive service or pickup orders anonymously. Memberships can be established using personal information or solely with a client ID. No personal information is needed to obtain a client ID.

4 / Members gain access to additional discounts on various services. Members are guaranteed protection against any changes of prices for listed services, discounts, or benefits. Memberships are perpetual. Memberships can be shared without limits as long as each person has a membership ID card. 3 cards are provided at the time of purchase of a membership. Additional membership ID cards can be purchased separately.

5 / Your Standing can determine your eligibility for certain services. Frequent appointment cancellations, missed appointments, intentionally displayed lack of respectfulness towards employees, clients, and customers, payment timeliness, treatment of loan equipment, etc.. may negatively impact your standing. After hour service or the ability to request loaner equipment will be denied.

6 / Prices and Hours are subject to change without notice. Prices for approved bookings will not change. Services that are booked will not change unless there is an equipment or servicer emergency. Fees are not refundable unless a service is not fulfilled due to equipment malfunction. In regards to tipping, a servicer cannot request, either directly or indirectly, a client or customer to tip. However, if a servicer is asked about tipping, they may respond.

7 / After Hour Service is an elective service provided by MSS. We are not required to accept requested orders. A fee will be applied to the total. If in the event you are unable to pick up items before NOH, the fee must be paid during NOH. We advise you to not schedule a service within 30 minutes of opening unless it is an urgent matter.

8 / Services can be scheduled up to 14 days in advance for service during NOH or 3 days in advance for AHS. If a service needs to take place outside of AHS hours, an additional fee may be charged, which will be no more than double the maximum AHS fee. After three missed and failed to notify appointments for NOH or two missed and failed to notify appointments for AHS, you or the person you're booking for will be blacklisted. Any future bookings for you or the person will be canceled or rejected and will be limited only to walk-in service.

9 / Orders have varying priority statuses: High Priority, Normal Priority, and Low Priority. Appointments take highest priority. Walk-ins can be assigned high, normal, or low priority depending on the type, quantity, and/or urgency of the service needed. Walk-ins will not take priority over appointments. If a Normal or Low Priority order was placed during NOH but cannot be fulfilled during such time you will not be charged an AHS fee.

10 / Sharpening is included with every repair or reconditioning. We are not responsible for any patina and or rusting after resurfacing a blade.

11 / Metal shavings and various debris from machinery can collect on any surface of the item. Please clean every item according to the safety standards required for use in that environment.